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Backyard Bookie
Pari-Mutuel Manager Problems and Solutions |
Technical Frequently Asked Questions
Vista and Windows 7 users!
There are a few of Backyard Bookie features that do not operate
properly with the Vista and Windows 7 operating systems that we know of --
and possibly more with your particular system setup.
The Help documentation does
not automatically work unless you download the patch from Microsoft.
You can go to support.microsoft.com and search for "WinHlp32.exe" to get the
download.
Instead of loading the Help patch, you can
click
here to download the full Help documentation that
comes with the product. The download is in Adobe Acrobat format and
approximately 770 KB.
If you find you are having any other problems, please try the
following:
- right-click Start
- click Explore
- find your C: drive and click
- find Program Files and click
- find Backyard Bookie and click
- find BackyardBookie (.exe) and right-click
- choose Properties
- click the Compatibility tab
- check the "Run in Compatibility Mode for" and choose Windows XP
Service Pack 2
- in the Privilege Level section, check the "Run this program as an
administrator" box
- click OK
This should set the security on your computer such that the automated
Backyard Bookie functions will work properly.
Also, some people have reported problems with printing (black boxes in some
areas, for example, or no print at all). Try the above bulleted steps
to see if that helps. If not, then print will need to done to a file
(either HTML, comma-delimited for import into a spreadsheet, or text file)
and then printed separately.
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Below are some answers to questions that we frequently get regarding how the program
operates on your computer. If you are having problems while running Tourney Tracker, you
might be able to get a quick answer here.
Besides these common questions, you might want to check below to see if your
problem is on the list of known problems with the software below.
If this information does not solve the problem,
contact us and we’ll get back
to you, usually within 48 hours.
I have
purchased Backyard Bookie, but my download link has expired.
If you have purchased the product, but could not get the product downloaded from
the e-mail received from your purchase, you can download the product from the
Trial Download page. If you enter the
13-digit registration ID when you start the software, then the product will
become fully functional.
I am an AOL
user and am having trouble installing and/or running the product
AOL
users should click here for information on
solving installation problems with Backyard Bookie.
I am running on a Mac, using Virtual PC, and keep
getting an error concerning bets not being in the proper increment.
Virtual PC interprets our program code
differently than the Windows operating system. You may be able to get
around the problem by setting the minimum bet, minimum payout, and bet increment
values to zero on the Race Card for each race on which you are taking bets.
This eliminates the editing function of those values, but should allow the
software to run without giving errors.
I am not able to complete the download of one of
the starter race card files.
Some systems or Internet service providers do not allow the automatic transfer
of files from within Backyard Bookie. You should be able to get around
this problem by going to the race card page,
right-clicking on the file that you want and choosing the option that allows you
to save the file to your computer (such as "Save As" or "Save Target As")
Product Versions
Latest Versions:
Backyard Bookie - Premium Edition
2003.2.3
- No known problems.
Backyard Bookie - Thoroughbred
Edition 2003.2.3
- No known problems. Year(s) of service depends on the
Registration ID received with purchase.
(Click
here to go to instructions for downloading the latest revision of Backyard Bookie.)
Previous Versions:
Backyard Bookie - Premium
and Thoroughbred Editions 2003.2.2
- The "refresh" file feature when using a 2nd copy of
the software to run a display-only of the odds only works if there are multiple
races to be displayed.
Backyard Bookie - Premium
and Thoroughbred Editions 2003.2.0
- Expired Thoroughbred edition registration ID's did
not show up after expiration date on the "About Backyard Bookie" window or on
the Registration window.
Backyard Bookie - Premium
and Thoroughbred Editions 2003.1.9
- All racers did not always show when adding them on
the Racer tab of the Setup Race Card window.
Backyard Bookie - Premium
and Thoroughbred Editions 2003.1.8
- Bets of $1000.00 or more would not be properly
accepted through the Betting Window.
Backyard Bookie - Premium
and Thoroughbred Editions 2003.1.7 & 2003.1.6
- "Error #13 Type Mismatch" sometimes occurred when
trying to cash or edit a ticket
Backyard Bookie - Premium
and Thoroughbred Editions 2003.1.5, 2003.1.4 & 2003.1.3
- The setting selected for the printer orientation is
not always used for the printouts that are sent to the printer.
Backyard Bookie - Premium and
Thoroughbred Editions 2003.1.2
- The "Preakness only" and the "full day" download files are mixed up in the
dropdown for downloading race cards from this site. You must choose the
opposite one that you would expect.
Backyard Bookie - Premium and
Thoroughbred Editions 2003.1.1
- When entering payout amounts manually, for exotic bets, the number of
correct picks entry is defaulted to the incorrect number, sometimes resulting in
"Error #9 Subscript Out of Range" upon saving the data.
Backyard Bookie - Premium and
Thoroughbred Editions 2003.1.0
- Manually entered payouts were sometimes reduced by the system by .01
- Help text for the contents entries "Collecting Bets on Races" and "Backup and
Recovery" do not point to the Help text document, instead, an error occurs.
- Problems which apply to later 2003 releases also apply to this release
Please
contact us to us to report any problems encountered with our products or to
make suggestions. Thank you. Phones are not always manned.
Support phone number is 502-419-1855.
How to
Fix Backyard Bookie Pari-Mutuel Manager Problems
Download latest version and reinstall the program.
Any race card files which
you created earlier will work fine with the latest version of the software. The
Registration ID that you received when you purchased the product earlier will
still work with the latest
release.
Click here to download the latest version of
the Premium Edition (approx. 3.2 meg)
Click here to download the latest version
of the Thoroughbred Edition (approx. 3.2 meg)
- At the WINDOWS desktop, Click START
on the taskbar.
- Click the RUN entry within
the pop-up window.
- Click the BROWSE button to locate
the BackyardBookieZip.exe or BackyardBookieTEZip.exe file that you
downloaded above.
- Click the OK button.
- The WinZip Self-Extractor dialog box will
appear, Click the SETUP button.
- The Backyard Bookie setup screen will
appear, Click the OK button.
- Select a target installation
directory. The default target installation directory is C:\Program
Files\BackyardBookie\. The BROWSE button gives you the option to select a different
installation directory.
- After the desired installation directory is
selected, Click the INSTALLATION icon. (The icon is located in the upper
left-hand corner.)
- Click the OK button.
After the installation is complete, click on
Start / Programs (or All Programs) and then find Backyard Bookie (or Backyard
Bookie - Thoroughbred Edition) in your list of programs and click on it.
Once the program starts up, it will ask you for your 13-digit registration ID
that you got with your purchase, unless you have previously entered one on that
PC.
Contacting Us for
Technical Support
If you are
having problems, please contact us through the web by
clicking here. We usually can get you an answer within a day or two.
We try to keep your costs low. Phone
support is not guaranteed. But, if you need assistance, you can call us
at 502-419-1855. (You will be responsible for any long distance charges.)
The phones are not manned on a 24-hour basis. If no one answers, please
leave a message with a phone number or e-mail address at which you can be
reached.
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